Money-Back Guarantee
Money-Back Guarantee
At MMIDOLL, we believe premium products should come with honest promises. Every doll is authenticated, built to order, and inspected before it leaves our studio — and if anything arrives wrong, severely damaged, or clearly different from your factory photos, we make it right with a replacement, partial refund, or full refund.
1What We Guarantee
Authentic Guarantee
Every doll sold by MMIDOLL is 100% authentic. We are a verified official distributor for the manufacturers we list, and we are authorized to import their products worldwide. Contact us if you would like to see our authorization certificates.
Brand New & As-Described Guarantee
All dolls are shipped in brand-new, original condition, fully functional, and matching the configuration and photos shown on our website. Nothing is refurbished, repackaged, or pre-owned.
Quality Control Guarantee
Each doll passes a strict pre-shipment inspection: structure, joints, skin surface, implanted hair and eyelashes, and optional features (heating, moaning, etc.) are tested before packing. Packaging is discreet, privacy-safe, and reinforced for transit.
Our promise in plain language: if we ship the wrong doll, if the doll is severely damaged in transit, or if the received item is materially different from the factory photos we sent you, we will replace it, refund part of it, or refund it in full — whichever fits the situation. Your satisfaction is the standard we measure ourselves against.
2How the Money-Back Guarantee Works
Because every MMIDOLL is a high-value, handmade, and personal item, a careful inspection on arrival protects both you and us. Please follow these four steps:
- Inspect before use. Do not use the doll until the inspection is complete. Once a doll has been used, it can no longer be accepted for a return or replacement under this guarantee.
- Record the unboxing. Film or photograph the whole process: the outside of the box, the shipping label, the opened packaging, and the doll from head to toe. Keep the original packaging materials.
- Compare with your factory photos. Before shipping, we send you factory photos of your actual doll for confirmation. Compare the received item against those photos, not just against website samples.
- Contact us with evidence. Email support@mmidoll.com as soon as possible with your order number, clear photos or videos, and a short description of the issue. Our team will diagnose it and propose a solution within 1 business day.
3Case-by-Case Solutions
| Situation | What MMIDOLL does | What you need to provide |
|---|---|---|
| Incorrect doll | We report it to the factory and the carrier, then arrange a replacement. If a replacement is not possible, we issue a full refund. | Unboxing video showing the full body, head, shipping label, and outer box. |
| Severe transit damage | We arrange a replacement or full refund based on the extent of the damage. We also file a claim with the carrier on your behalf. | Photos/videos of the damaged outer box and the damaged areas, plus the unboxing record. |
| Slight damage in transit | We send a free repair kit (adhesive, filler, color-matching materials, tools) and step-by-step guidance so you can fix it yourself. | Clear photos of the affected areas. |
| Materially different from factory photos | We correct it: rework before delivery if not yet shipped, or replacement / partial refund after delivery. | Your factory photos and photos of the received item for side-by-side comparison. |
| Missing package | We verify with the carrier and reship or refund once the case is closed. Most packages include an adult-signature service (exceptions may apply). | Tracking number showing “delivered” while you received nothing; please also file a claim with UPS/FedEx promptly. |
| Optional features not working on arrival | We troubleshoot remotely, send replacement parts, or arrange a replacement if the feature cannot be fixed. | Short video showing the feature being activated and failing. |
4What Is Not Covered
To be transparent: because our dolls are handmade and individually painted, the following are normal characteristics, not defects, and are not grounds for a refund or replacement. We are happy to help you fix or minimize them.
Minor surface & cosmetic blemishes
- Skin blemishes, scratches, marks, indentations, micro-cuts, and slight texture changes.
- Injection points, mold seam lines, and light scars on silicone heads from the manufacturing process.
- Loose or missing fingernails/toenails, or loose eyelashes (light glue is used so parts can be removed by the buyer).
- Slight differences or inconsistencies in facial, areola, or vaginal makeup.
Fix: re-attach with our lash & nail glue; for surface marks we provide a repair kit and guidance.
Handmade & measurement tolerances
- Each doll is handmade, so no two are exactly identical.
- Makeup and color tones vary by manual application and by screen calibration — we reproduce the photographer’s look as closely as possible, but 100% matching is not guaranteed.
- Please allow a 1–3 cm difference due to manual measurement.
Weight & option differences
- The listed weight is the base body weight (sometimes excluding the head).
- Options such as ultra-soft thighs, belly or buttocks, and features like auto-suck or breathing add gel and mechanical parts, which naturally increase the final weight.
The weight difference from selected options is normal and not a defect.
User damage is not covered. Every doll passes a quality check before shipment. Damage caused by mishandling or negligence — such as hyperextension of limbs, fracture of the internal skeleton, or tearing of an opening — is excluded from this guarantee. We reserve the right to review all evidence and assess the cause of damage; the final decision rests solely with MMIDOLL.
Used dolls are not eligible for return or replacement. Sex dolls are highly personal products. Once a doll has been used, it cannot be accepted under this guarantee, though we will do our best to suggest a repair solution for you.
Heating and moaning options. Some manufacturers do not cover these functions. We strongly recommend choosing a heating blanket instead of a built-in heating option. Please verify that heating and moaning functions work properly on receipt; we do not cover them if they become disconnected during use.
5Need Help? Contact Us First
We would rather fix it than argue about it
If you are not satisfied with your purchase for any reason covered by this guarantee, please contact us before opening a dispute or returning the item. We review every case individually and propose a solution that fits.
Email: support@mmidoll.com
Response time: within 1 business day
Tip: add this address to your safe sender list so our factory-photo emails and replies reach you.
