Shipping Information
Shipping Information
Fast, reliable, and discreet delivery β from our workshop to your door, every step of the way.
Production Time
How long before my doll is ready?
It usually takes 3β5 weeks to handcraft a doll, depending on the brand and material you choose. In some cases we can expedite production upon request.
Production may be delayed during public holidays (New Year, Christmas, National Day, Chinese Spring Festival, etc.). We'll keep you updated.
Delivery & Tracking
Carriers & Estimated Delivery
Your package is typically shipped directly to you via FedEx or UPS, with fast logistics updates on your tracking number.
In some cases we ship by air to your country and clear customs first, after which FedEx/UPS handles final delivery. Before arrival in the US, tracking may only show "label created" with no further details β please be patient, we take full responsibility.
Once shipped, we'll email your tracking number. Please monitor it until delivery, especially if tracking is paused or an item is missing.
Import Duties & Fees
Duty Sharing Program
For Canada, Norway, Australia, Sweden, South Africa and some other countries, we cannot prepay import charges. However, we're happy to share up to 50% of duty fees (max. US$150) and we'll liaise directly with customs to make the process as stress-free as possible.
The additional fee usually totals around US$150, and we can provide a cost estimate before you purchase in most cases.
Receiving & Inspection
Please inspect your package on arrival
- Check every item for any damage as soon as the package arrives.
- If the carton is damaged, take photos or a video to file a claim with the carrier.
- Even if cartons look fine outside, we recommend opening each unit to examine it β and photograph any damage found.
- We may need your photos/videos to file a claim if the doll is damaged in transit.
Delays & Special Cases
What may affect delivery
International shipping can be affected by various factors: holidays, snowstorms, rainstorms, or other unforeseen events. Estimated delivery times are just that β estimates. We appreciate your understanding and patience as we work to deliver your doll safely and efficiently.
If you encounter any issues upon receiving your package, please report it to us promptly.
For details on cancellation, refunds or returns, please see our policy.
Stay Reachable
Please ensure our email (support@mmidoll.com) is not folded or blocked, and keep your phone number open so that you can receive our urgent messages at any time.
